Return Policy
If you are not entirely satisfied with your purchase, you may return any eligible item within 14 days of the delivery date.
A 10% restocking fee will be applied for all returns or order cancellations.
Final Sale (Non-Returnable) Items
Some items are considered final sale and cannot be returned. These include, but are not limited to:
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Trading cards (e.g., Pokémon, Yu-Gi-Oh!, Magic: The Gathering)
- Products that contain trading cards
Eligibility Requirements
To qualify for a refund:
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The item must be new, unused, and in the original condition you received it.
- Items must be returned in secure packaging.
Refund Process
Once your return is received and inspected:
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You’ll receive a confirmation email that we’ve received your item.
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If approved, your refund will be issued to your original payment method.
- If issuing a refund to the original payment method is not possible, store credit will be given instead.
Please allow up to 2 weeks for the refund to be processed once your return has been received.
Replacements & Exchanges
We do not offer direct replacements or exchanges at this time.
If you would like a different item, please:
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Return your original item(s) for a refund.
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Place a new order for the replacement item(s).
How to Start a Return
To begin a return, email returns@sleepybisongaming.com with your order number and the list of items to be returned.
If you have any questions, please contact us at support@sleepybisongaming.com